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APR Carbonio Stage 2 Pipe Problem/Question
- Thread starter Antero128
- Start date
Antero128
Ready to race!
That's interesting because ive seen many CF pieces as well with no defects at all. Heck, my stage 1 part is perfect. I dont pay a premium for CF parts to have black stripes on them.
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That's horrible customer service all around. Hopefully the two weeks will fly by.
Antero128
Ready to race!
Paul@Carbonio as asked me to clarify a few things for you guys.
1. I did not get an email from them, however he did forward me an email today which seems legit requesting me to send him my phone number. Dont know if it went to spam the first time or what happened. But let the record show that he did apparently try to contact me again.
2. He also wanted me to clairy my previous statment, "They are unwilling to send me a replacement unless I send them my pipe back first." I understand that there is a backorder and that is not what I mean. I was refering to: even if they had stock he would still not send me a replacment unless they got my part first.
1. I did not get an email from them, however he did forward me an email today which seems legit requesting me to send him my phone number. Dont know if it went to spam the first time or what happened. But let the record show that he did apparently try to contact me again.
2. He also wanted me to clairy my previous statment, "They are unwilling to send me a replacement unless I send them my pipe back first." I understand that there is a backorder and that is not what I mean. I was refering to: even if they had stock he would still not send me a replacment unless they got my part first.
Thank you for the clarification to our request.
We appologize if our warranty procedure sounds a little harsh however as Arin eluded to earlier we did have some problems that caused us to change our policy. To elaborate not too long ago some 'enterprising' VW owners took it upon themselves to re-sell defective parts rather than return them to us as requested. These parts were being re-submitted for warranty replacement and in our effort to quickly deal with customer problems we ended up replacing parts based on the fraudulent actions of some of us. The new policy applies to all parts from VW to Lamborghini and is an example of a few bad apples spoiling it for everyone.
We appologize if our warranty procedure sounds a little harsh however as Arin eluded to earlier we did have some problems that caused us to change our policy. To elaborate not too long ago some 'enterprising' VW owners took it upon themselves to re-sell defective parts rather than return them to us as requested. These parts were being re-submitted for warranty replacement and in our effort to quickly deal with customer problems we ended up replacing parts based on the fraudulent actions of some of us. The new policy applies to all parts from VW to Lamborghini and is an example of a few bad apples spoiling it for everyone.
The first #5 says it all.. You put #5 twice, but regardless how does a company that basically has the word Carbon Fiber as there name let any blemished piece of material out the door. Its called quality control. Again people buy this stuff for the look 98% of the time.. I wouldn't take a car off the dealer lot with a dent and be ok with it.. Same thing. I also felt that whom ever wrote that reply from Carbonio had some attitude.. Way to make your company look good..
FWIW, 95% of carbon fiber parts you see are hand made. This goes for everything from your carbonio intake to boeing dreamliner parts. The layup in these cases is fairly easy (as they're non-structural components for the most part, and you're not dealing with extremely high pressures or vacuums or anything of the sort), although you are dealing with heat. There is the possibility for resin discoloration due to heat and/or chemical exposure, but it would be a gradual issue, not a sudden discoloration unless something was VERY wrong with the resin - and then it would not have been localized like this. What you're likely seeing is thicker resin along the seam of the "flag(s)" cut for the curve - there will be seams top AND bottom, it's not like a welded pipe.
The other 5% (wild guess on %) is formed either through "Pultrusion" (the analog to metal extrusion) or robotic layup, which is basically just automated hand layup but extremely expensive, so it's reserved for specialized components where perfect layup is critical. Think billion dollar war planes. Pultrusion MAY be used for straight sections of tubing, but CANNOT incorporate any bends, so the part in question is not done with this process.
FWIW, I DO work with composites on a day to day basis. I spend most of my time with injection molded polymer, extruded high strength aluminum, machined aluminum, and cast steel (plus a bit of fabric and foam thrown in for fun), so I wouldn't consider myself a composites "expert" but I'm certainly familiar with the material and manufacturing.
The other 5% (wild guess on %) is formed either through "Pultrusion" (the analog to metal extrusion) or robotic layup, which is basically just automated hand layup but extremely expensive, so it's reserved for specialized components where perfect layup is critical. Think billion dollar war planes. Pultrusion MAY be used for straight sections of tubing, but CANNOT incorporate any bends, so the part in question is not done with this process.
FWIW, I DO work with composites on a day to day basis. I spend most of my time with injection molded polymer, extruded high strength aluminum, machined aluminum, and cast steel (plus a bit of fabric and foam thrown in for fun), so I wouldn't consider myself a composites "expert" but I'm certainly familiar with the material and manufacturing.
Cybe
GolfMK5 Graduate
I am shocked at the inconsiderate and aggressive phrasing in the reply from Carbonio. They could learn a few things from APR and the rest of our group of preferred vendors.
Even in slights and jabs, be professional and polite. Especially to the (ex-)customer.
You came off like a guy making this stuff in his garage; personally vested and angry about it.
Even in slights and jabs, be professional and polite. Especially to the (ex-)customer.
You came off like a guy making this stuff in his garage; personally vested and angry about it.
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2010GolfGTIMK6
AutoTuning
Glad I went with BSH, I almost bought the Carbonio/APR intake...I'm so glad I didn't in light of the issues.
Me too. I went with the EVOMS. They were really great to deal with on the phone, and seem like they would take care of any issue if there is one.
hugoender1
Ready to race!
The BSH and Evoms intakes seem like its nothing more than a filter replacement. They use the factory ram air scoop so where is the improvement coming from?