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Old 06-19-2015, 10:36 AM   #13
aj_law
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Drives: 2012 Tornado Red 4DR 6MT GTI
Join Date: Apr 2012
Location: Connecticut
Posts: 1,234
Quote:
Originally Posted by havoc531 View Post
What steps did you take with the case manager that led you to having some confidence you would get assistance with the labor?
A lotta phone calls and a lotta persistence.

Like I said, I didn't want to run the risk of having to pay some/all of the work at the dealer, so I went with an aftermarket place I knew. Only way I would've let the dealer touch it again is if I knew it wouldn't cost me a cent out of pocket.

I was kind of stuck between a rock and a hard place too because this is my daily and I couldn't afford to continue the back and forth with VWoA/dealer for days while my car sat. I needed to have it done asap.
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