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Old 08-13-2015, 10:58 PM   #25
havoc531
Go Kart Newbie
 
Drives: '11 GTI Autobahn
Join Date: Oct 2011
Location: chicago
Posts: 29
As of 8/6 there is a service action on the faulty water pump. I'm told if you've paid for recall work in the year before it was issued, you can be reimbursed. Here is the email I wrote back to my case manager.

Sara,

In August we corresponded about case # 150444973 regarding a 2011 GTI water pump. For the second time my water pump needed replacing; the first replacement was done under warranty on 5/19/2014 (a water pump part 06J121026BB) and the more recent failure cost me $541.34 out of warranty. The work was done on June 16-18 at Liberty Auto Plaza. This same known issue is now a service campaign. Reference VW Action Code 19K5 and attachments: service bill, vehicle history, and VW service campaign printout. Please issue a refund of the $541.34. If there are questions I am available by email or mobile phone.

havoc531
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