upgrad3
Ready to race!
I'll try to make this short:
1) Bought the car and got the "Tire & Wheel" Package. I was specifically told that any flat tires would be replaced AND if ANYTHING happens to the wheel like if it gets curbbed ( specifically said curbbed ) it would be REPLACED, yes, REPLACED.
2) Guy hits me and damages wheel.
3) I go to service dept to schedule a time to get wheel replaced only to find out they only REPLACE wheels if they are bent, broken or leaking, but they do refurbish them. Then I find out my warranty doesn't even cover refurbishment.
4) Go BACK to Jack Daniel's dealership, explain my situation. John says he will upgrade me to the "Gold" package for free and call me when he does.
5) NEVER calls me back. I go into the dealership AGAIN, he says "Oh, I did call you", no you didn't sir. But, he got my warranty upgraded and it takes a few days.
6) I go back to the service dept and schedule appointment for today. She says they will talk to John when I drop the car off and have everything fixed.
7) I take my car in this morning. For some reason they need my physical warranty paperwork to work on the car. Yet the 5 people that went ahead of me had NO paperwork with them.
Soooo, now I have to go BACK to the dealership and pick up the "supposed" upgraded warranty papers, re-schedule another appointment and go BACK to the service department 2 more times. This, all for coverage that I was SUPPOSED to have from the beginning.
I have never been so disgusted with a dealership and their service than I am with Jack Daniel's. I'm thinking about spending the $600 or whatever for a new wheel just so I don't have to go through this process.
/rant over
1) Bought the car and got the "Tire & Wheel" Package. I was specifically told that any flat tires would be replaced AND if ANYTHING happens to the wheel like if it gets curbbed ( specifically said curbbed ) it would be REPLACED, yes, REPLACED.
2) Guy hits me and damages wheel.
3) I go to service dept to schedule a time to get wheel replaced only to find out they only REPLACE wheels if they are bent, broken or leaking, but they do refurbish them. Then I find out my warranty doesn't even cover refurbishment.
4) Go BACK to Jack Daniel's dealership, explain my situation. John says he will upgrade me to the "Gold" package for free and call me when he does.
5) NEVER calls me back. I go into the dealership AGAIN, he says "Oh, I did call you", no you didn't sir. But, he got my warranty upgraded and it takes a few days.
6) I go back to the service dept and schedule appointment for today. She says they will talk to John when I drop the car off and have everything fixed.
7) I take my car in this morning. For some reason they need my physical warranty paperwork to work on the car. Yet the 5 people that went ahead of me had NO paperwork with them.
Soooo, now I have to go BACK to the dealership and pick up the "supposed" upgraded warranty papers, re-schedule another appointment and go BACK to the service department 2 more times. This, all for coverage that I was SUPPOSED to have from the beginning.
I have never been so disgusted with a dealership and their service than I am with Jack Daniel's. I'm thinking about spending the $600 or whatever for a new wheel just so I don't have to go through this process.
/rant over
