Well I'm second guessing my statement.
It can be very frustrating when a hard to diagnose issue presents itself, I fully understand that and have been there many times myself. There are two sides to this story, however its not going to do anyone any good for us to argue. That is why we have continued to offer support and now have both cars coming in-route to diagnose and sort any issue.
We stand by that product 100%, both of the cars are having two completely separate issues. Out the 30+ kits on the market, only one car has had issue after issue none of which directly relates to either the kit hardware or software. The car in that thread has been continuing to drive with logs pointing to HPFP fueling issues. Its odd that car has been through 3 fuel pumps as well. We will soon know exactly what is going on there.
The second car has very strange knock issues. The hardware is operating fine, the software is requesting and receiving boost, requesting and receiving fuel, and requesting and NOT receiving ignition timing. The car is making less timing due to timing pull than any car on any tune on the same fuel in the same conditions. The car has the same timing on higher octane, race fuel, less boost, etc... Clearly there is an issue here unrelated to the tune/hardware. We will also find out what that is.
Its really easy to grab pitch forks and blame the company, but we are continuing to take steps to correct any issue these cars have. There are over 30+ kits running the same file. These two cars have two completely different issues that have not been duplicated anywhere else. I'm happy that both cars will be sorted out soon.
As I'm sure you have realized, there are all sorts of issues that can happen when building a big turbo car. I don't know the specifics, but I'm sure you are not blaming your engine problems on your hardware & software. A lot of love, money, work, and time goes into even a bolt-on kit.
Unlike other kits on the market, we sell ours directly to the customer. We do not require that a shop installs them like other companies. Unfortunately, that does open a door for install or existing un-diagnosed issues to present themselves.
Yep. Hardware is relatively easy to do these days. Tuning takes decades of experience and know how.
It's a lot of sad speculation to blame the tune. It is really unfortunate to see a true quality product get a bad rep on speculation. Nothing anywhere in the MANY logs we have show an issue with software. Our tuning department is very competent and is producing very high-quality software. Our Golf R software alone has received overwhelmingly positive response and has gained a lot of popularity.
TSI EFR kit is not ready for delivery a year and a half after the IE450 kit was released for one reason, IE is dedicated to supplying excuses more than supplying a tune.
If we were truly dedicated to supplying excuses, then we would release a kit we were not completely satisfied with, take your money, and then make excuses for it. That is not the case. We are rarely the first to market on a big product, however we want to offer the best quality possible for that product.
The wait for the TSI kit, is for one that it is a very different kit that uses a lot of hardware variation. We are also playing with a different turbo and options for that turbo to better work with FWD. The TSI is very fuel limited, we quickly hit the ceiling of what it can reliably do on direct injection alone and the power is just not as high as we wanted. That same power is already available in other kits, we don't want to release just another of the same. So we have been in serious mode developing some very cool fuel solutions to push that thing out. We maxed out a 7163 EFR at 542whp & 464ftlbs on the fuel on our protoype fuel setup. That is running some very slick tuning for the auxiliary added manifold injectors on top of the DI. This is very cool stuff that I personally think should be very exciting for the TSI crowd.
We have also expanded our team of engineers to completely ground-up in-house design a software server, delivery, purchase system and in-house designed flash tool that will allow file delivery to both customers and IE dealers as well as a bunch of other cool features. That has been in BETA testing locally to us for quite a while and has recently expanded out to BETA testing remotely in many states with great success. That is coming in 2017 widely. That was/is a huge spaceship to get built and get off the ground. We are very excited for it and our customers have been providing great positive feedback. This again, is something that the MK6 TSI kit would need to exist. Software needs a reliable form of delivery beyond just existing.
