GOLFMK8
GOLFMK7
GOLFMK6
GOLFMKV

Bluewater Performance - Poor Customer Service

fastmk6

Ready to race!
Since they did my stage 1 tune, I got in touch to do my stage II. I had my stage I done in early February last year so I am grandfathered in with the free stage II upgrade. They tried to tell me there was no such policy, and that I would have to contact APR to obtain an authorization code. Called APR and they confirmed it should be free, and the dealer would have to call to get the auth code. Relayed this info back to Bluewater and they apparently don't want my money because they didn't bother replying. I was also getting the fully loaded ECU done, so its basically just free money for them.

Called Autohaus and they were more than happy to schedule an appointment.

I know people like Bluewater around here, but they just lost me as a customer.
 

fastmk6

Ready to race!
Just as a follow up, had my flash done at Autohaus today. Took them all of 5 minutes to confirm the free flash with APR. The service was outstanding, I will gladly take my car there from now on.
 
Top