kelvillain
Ready to race!
more than one crank doesn't sound very normal, I've had mine for a year and a half and it always starts on the first crank, it'll take a little longer to start in the winter but as posted above, less than 2 seconds to start for sure.
Try plugging in your engine heater a few hours before you go out, the cable should be in your trunk and the plug is beside the drivers foglight, just in case you didn't know where it was.
See if your car behaves the same, maybe plug it in for an hour and try to start it, if it's the same then plug it in for another hour and see. You could isolate the problem and give you more information to take to a vw mechanic or dealer.
good luck
Try plugging in your engine heater a few hours before you go out, the cable should be in your trunk and the plug is beside the drivers foglight, just in case you didn't know where it was.
See if your car behaves the same, maybe plug it in for an hour and try to start it, if it's the same then plug it in for another hour and see. You could isolate the problem and give you more information to take to a vw mechanic or dealer.
good luck