Hey Guys,
This is a bit of a long story - but I think it needs to be told/posted because this problem is too intermittent (and seemingly rare) for the dealer to solve at this point. I am also a Computer Technician so I have attempted to do my own troubleshooting.
The Background Facts:
Car purchased in August '11, brand new. Rns-315 + 9WL (Module 1)
Phone owned at the time: iPhone 4 (Mine)
Drove car until November-ish. Started having Bluetooth issue (completely different issue) - Codes were detected, New Bluetooth Module Installed (Module 2)
Few weeks after Module 2 was installed, "Dial up Failed" issue began.
The Issue:
I drive a lot, and this only happens once in a while, about once or twice per week, but I get in and out of my car 3 - 6 times a day so this is like 1 in every 40 - 50 drives.
Get in car, Phone is working perfectly. After 1 or 2 calls - I will usually notice the problem when an incoming call is completely undetected by my Car. At this point it is not possible to "switch" the source back to the VW Phone entry. It is also not possible to make calls from the radio. Any call attempts from the radio are met with a 20 second pause and a "Dial Up Failed" message in the cluster.. At this time, the signal strength indicator in my cluster is also no longer accurate, it stays stuck on the position it was in when the bluetooth connection was "dropped" - I say "dropped" in quotes because both the phone and car believe they can still see each other at this time, they just fail to communicate.
This problem has happened to my wife's phone and mine. It also never happened with Module 1.
Recently my dealer replaced my Bluetooth Module (with Module 3). - after a TON of begging to corporate because I have yet to get the problem to produce itself while at the dealer. - now in order to continue replacing parts they will need to actually see it happen in person. They say the 10 videos I've taken are not admissible.
The problem is still happening, in fact its happening more often.
I'm a little confused as to what could be the culprit. Maybe its my RNS-315 unit itself? If it really was possible to get 2 Bluetooth Modules in a row with this problem, then surely lots of other people would have this issue happening. I'm 90% certain its not my iPhone or the Firmware - not my phone because its happening with my wife's phone - and its not all iPhones, because again this problem is rare. Its also not happening all the time.
My phone is always in the cup holder, and please remember that before Module 2 was installed, (at 15,000 miles) - I had not had this problem ever before.
I did find a guy on VWvortex with a tiguan, with an RNS 510, that had this issue - but he never followed up if its gone.
Is this happening to anyone else? Thanks for your help and time.
This is a bit of a long story - but I think it needs to be told/posted because this problem is too intermittent (and seemingly rare) for the dealer to solve at this point. I am also a Computer Technician so I have attempted to do my own troubleshooting.
The Background Facts:
Car purchased in August '11, brand new. Rns-315 + 9WL (Module 1)
Phone owned at the time: iPhone 4 (Mine)
Drove car until November-ish. Started having Bluetooth issue (completely different issue) - Codes were detected, New Bluetooth Module Installed (Module 2)
Few weeks after Module 2 was installed, "Dial up Failed" issue began.
The Issue:
I drive a lot, and this only happens once in a while, about once or twice per week, but I get in and out of my car 3 - 6 times a day so this is like 1 in every 40 - 50 drives.
Get in car, Phone is working perfectly. After 1 or 2 calls - I will usually notice the problem when an incoming call is completely undetected by my Car. At this point it is not possible to "switch" the source back to the VW Phone entry. It is also not possible to make calls from the radio. Any call attempts from the radio are met with a 20 second pause and a "Dial Up Failed" message in the cluster.. At this time, the signal strength indicator in my cluster is also no longer accurate, it stays stuck on the position it was in when the bluetooth connection was "dropped" - I say "dropped" in quotes because both the phone and car believe they can still see each other at this time, they just fail to communicate.
This problem has happened to my wife's phone and mine. It also never happened with Module 1.
Recently my dealer replaced my Bluetooth Module (with Module 3). - after a TON of begging to corporate because I have yet to get the problem to produce itself while at the dealer. - now in order to continue replacing parts they will need to actually see it happen in person. They say the 10 videos I've taken are not admissible.
The problem is still happening, in fact its happening more often.
I'm a little confused as to what could be the culprit. Maybe its my RNS-315 unit itself? If it really was possible to get 2 Bluetooth Modules in a row with this problem, then surely lots of other people would have this issue happening. I'm 90% certain its not my iPhone or the Firmware - not my phone because its happening with my wife's phone - and its not all iPhones, because again this problem is rare. Its also not happening all the time.
My phone is always in the cup holder, and please remember that before Module 2 was installed, (at 15,000 miles) - I had not had this problem ever before.
I did find a guy on VWvortex with a tiguan, with an RNS 510, that had this issue - but he never followed up if its gone.
Is this happening to anyone else? Thanks for your help and time.
