i've got my eyes on Amica - Geico dropped the ball hard, and i have not heard anything good about progressive when you're doing a claim.
Ive been with Progressive for about 10 years now - ive never had to file a claims so I cant comment on that but the price is right. I pay a little over $550 per year.
I have Progressive and have for a while....going on 20 years now, since I was listed on my parent's policy before too and that counted towards my history/loyalty.
The price is totally right and the cheapest I've found, for a reputable/known company.
BUT I think you're right about the claim part. The wife got hit yesterday in her new (3 week old) '20 Traverse and they're being stupid already. The other girl ran a red light, and there was a witness, so it's not her fault. Although we're in "no fault" land here in Michigan (which is stupid) and we need to wait for the police report (takes a week).
Best case, assuming she has insurance, is that we do a "mini tort" and get our deductible money back. If not...we're out the $500 deductible for something that wasn't even our fault. Dumb
Of course, they wanted us to go to their Progressive shop to get things expedited quicker she said....no thanks.
I was just gonna take it to the Chevy dealer that is 5 minutes up the road instead.
Anyways....the body shop guy says Progressive will come out and look at my car at my house.
The front end is blown out/missing, but the car is drive able. We don't have rental car coverage, but the dealer said they'd give us a free loaner while the car is actually getting repaired.
Well the "agent" I have assigned to my claim calls me and says that I need to drop if off on Monday at the dealer for the adjuster to look at it, and they'll look at it "within 2-3 days."
So I need to just let my car sit there, and be without a car, for what should be a under 1/2 hour job to estimate because they're incapable of scheduling??
So then I had to call her back again, because I wasn't having that, and she said I could request a "field adjuster" and they'd come look at it
IN 7-10 days because I "wasn't a priority." WTF???
Then she comes back on the line and says she sent me a link instead where I can snap SPECIFIC photos of the car and they'll basically do a online/remote estimate and it'll only take 1 day. I gotta do that today.
Yikes
So after I get an estimate, forward that to the body shop & he can order the parts, wait for parts to come in, then drop the car off, get a loaner car and then wait for it to be done.
Major pain in the ass.
So yeah...maybe it pays to have a local agent instead