Customer files ticket at 8:30, can't reach website. Within 25 minutes, calls service desk and asks to "escalate ticket". Inform client there isn't escalation past my group unless going to directorship, and "can't get to x website" is low priority at the moment but will be handled today. "I'll just talk to my director then." K. Director messages me on Teams. Send screenshot of conversation. "Handle that ticket when you can, I'll speak with her." Proceeded to walk outside and buy coffee from the truck just because *petty*.