Sorry to revive this...
Having the same issue, hatch is stuck and won't open.
When I last closed it I checked there would be nothing obstructing (between the seal and the hatch) like I always do.
When I try to open from the emblem i can hear the mechanism unlocking just like the normal sound and the hatch releases 1/9999999th of an inch but it DOES NOT open or really release the lock tried the remote opening with me in the inside pushing, also the backup opening from the inside with the valet key and it works but the hatch does the same thing...
summary my hatch locking thing seems (sound) to work normally and backup but the door is so sure that it want to remain closed...
Having the same issue, hatch is stuck and won't open.
When I last closed it I checked there would be nothing obstructing (between the seal and the hatch) like I always do.
When I try to open from the emblem i can hear the mechanism unlocking just like the normal sound and the hatch releases 1/9999999th of an inch but it DOES NOT open or really release the lock tried the remote opening with me in the inside pushing, also the backup opening from the inside with the valet key and it works but the hatch does the same thing...
summary my hatch locking thing seems (sound) to work normally and backup but the door is so sure that it want to remain closed...