I'm done with ECS

[GolNat]

Yeah I shop at https://www.urotuning.com/

ECS has been okay with me but it’s only a matter of time before they screw you. It’s not if they screw you but when will they screw you.

For parts use fcpeuro. They have a life time warranty on parts. I sent back my worn out coil packs and they sent new ones …for free. Like WTH.

 

[KollinWithaK]

What the hell is going on with ECS lately? I have been without a VW for ~7 years and just bought a used JSW.

I ordered a bunch of stuff from them and one of the packages came in absolutely DESTROYED with a couple of items missing. I have been trying to reach them via email, phone, and chat since Thursday and:
1) They don't respond to emails
2) They don't have a way to actually reach customer service via phone anymore, it just plays a recorded message directing you to the website
3) Chat for customer service just goes unanswered.

Does anyone even work there outside of the warehouse anymore? Had I known that they had turned into such a steaming pile of crap, I'd never have spent my money with them.

There is a facebook group you may be interested in joining.

 

[sean96gsr]

There is a facebook group you may be interested in joining.

lol thanks Kollin, definitely joining. I'll check you guys out for parts moving forward!

 

[uglybastard]

What the hell is going on with ECS lately? I have been without a VW for ~7 years and just bought a used JSW.

I ordered a bunch of stuff from them and one of the packages came in absolutely DESTROYED with a couple of items missing. I have been trying to reach them via email, phone, and chat since Thursday and:
1) They don't respond to emails
2) They don't have a way to actually reach customer service via phone anymore, it just plays a recorded message directing you to the website
3) Chat for customer service just goes unanswered.

Does anyone even work there outside of the warehouse anymore? Had I known that they had turned into such a steaming pile of crap, I'd never have spent my money with them.

Sorry to hear this. There is a facebook group to collectively hate on ECS where some of their people try to help cases like this, maybe you can try there with your story. Pics help for sure.

 

[uglybastard]

Annnnd someone beat me to it.

 

[KollinWithaK]

lol thanks Kollin, definitely joining. I'll check you guys out for parts moving forward!

No worries!

Always gotta throw it out there. We have a price match policy and can source stuff that isn't listed on the site.

Good luck with the JSW! I've got a TDI JSW as a daily.

 

[notovicrious]

So I thought things have been fine for years and this last hiccup was just a bump in the road and so I ordered again...fedex now has an incorrect address because the shipping label doesn't show my apartment number and the proper city...wth dudes.

 

[notovicrious]

So I thought things have been fine for years and this last hiccup was just a bump in the road and so I ordered again...fedex now has an incorrect address because the shipping label doesn't show my apartment number and the proper city...wth dudes.

The package made it somehow.

 

[mistaleungg]

I have been a ECS customer for 6 years.
Recently I bought a suspension installation kit for my GTI mk6 and one of the strut mount is labelled wrong and does not fit my car.
I have sent them 2 emails and no reply for a whole week, it is always busy with live chat.
Finally I got someone reply me on live chat and they offer an exchange for the wrong parts.
I am an international buyer so I lost time and labor cost (one job split into two).
For such a big company, I would expect them to offer me a coupon or a code for my next purchase. But I am wrong.

So bye bye ECS, this would be my last purchase.

 

[mistaleungg]

Got 20 membership points expiring from Shopdap , so I made a purchase with the points.
Only took it 3 days to receive from the free shipping service.
Highly recommended.