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I'm done with ECS

GolNat

Autocross Champion
Yeah I shop at https://www.urotuning.com/

ECS has been okay with me but it’s only a matter of time before they screw you. It’s not if they screw you but when will they screw you.

For parts use fcpeuro. They have a life time warranty on parts. I sent back my worn out coil packs and they sent new ones …for free. Like WTH.
 

KollinWithaK

Autocross Champion
What the hell is going on with ECS lately? I have been without a VW for ~7 years and just bought a used JSW.

I ordered a bunch of stuff from them and one of the packages came in absolutely DESTROYED with a couple of items missing. I have been trying to reach them via email, phone, and chat since Thursday and:
1) They don't respond to emails
2) They don't have a way to actually reach customer service via phone anymore, it just plays a recorded message directing you to the website
3) Chat for customer service just goes unanswered.

Does anyone even work there outside of the warehouse anymore? Had I known that they had turned into such a steaming pile of crap, I'd never have spent my money with them.


There is a facebook group you may be interested in joining.
 

uglybastard

Autocross Champion
What the hell is going on with ECS lately? I have been without a VW for ~7 years and just bought a used JSW.

I ordered a bunch of stuff from them and one of the packages came in absolutely DESTROYED with a couple of items missing. I have been trying to reach them via email, phone, and chat since Thursday and:
1) They don't respond to emails
2) They don't have a way to actually reach customer service via phone anymore, it just plays a recorded message directing you to the website
3) Chat for customer service just goes unanswered.

Does anyone even work there outside of the warehouse anymore? Had I known that they had turned into such a steaming pile of crap, I'd never have spent my money with them.
Sorry to hear this. There is a facebook group to collectively hate on ECS where some of their people try to help cases like this, maybe you can try there with your story. Pics help for sure.
 

KollinWithaK

Autocross Champion
lol thanks Kollin, definitely joining. I'll check you guys out for parts moving forward!

No worries!

Always gotta throw it out there. We have a price match policy and can source stuff that isn't listed on the site.

Good luck with the JSW! I've got a TDI JSW as a daily.
 

notovicrious

Autocross Newbie
So I thought things have been fine for years and this last hiccup was just a bump in the road and so I ordered again...fedex now has an incorrect address because the shipping label doesn't show my apartment number and the proper city...wth dudes.
 

mistaleungg

Ready to race!
I have been a ECS customer for 6 years.
Recently I bought a suspension installation kit for my GTI mk6 and one of the strut mount is labelled wrong and does not fit my car.
I have sent them 2 emails and no reply for a whole week, it is always busy with live chat.
Finally I got someone reply me on live chat and they offer an exchange for the wrong parts.
I am an international buyer so I lost time and labor cost (one job split into two).
For such a big company, I would expect them to offer me a coupon or a code for my next purchase. But I am wrong.

So bye bye ECS, this would be my last purchase.
 

mistaleungg

Ready to race!
Got 20 membership points expiring from Shopdap , so I made a purchase with the points.
Only took it 3 days to receive from the free shipping service.
Highly recommended.
 
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