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  • Has your username changed as part of the site merger and want it changed back? If the other version of your username isn't being used, send Gulfer a PM and we can probably fix it for you

I'm done with ECS

snobrdrdan

former GTI owner
Just like with Amazon too btw.

You could have it next day with Prime, for example, but if you don't have Prime and do free shipping it could take a week.

Free shipping is free shipping. If you want it faster, of course you're gonna have to pay to upgrade.
 

jay745

track sl00t
You guys are missing the point. When a website lists something as "ships today" the free shipping option should be fine. What ecs does is create the shipping label that day then it sits for a week before they actually ship the package. That's misleading and completely shady.

Sent from my SM-G960U using Tapatalk
 

sterkrazzy

Go Kart Champion
You guys are missing the point. When a website lists something as "ships today" the free shipping option should be fine. What ecs does is create the shipping label that day then it sits for a week before they actually ship the package. That's misleading and completely shady.

Sent from my SM-G960U using Tapatalk
Raceseng is doing this to me right. It's fuckin annoying.
 

Tony48

Ready to race!
You guys are missing the point. When a website lists something as "ships today" the free shipping option should be fine. What ecs does is create the shipping label that day then it sits for a week before they actually ship the package. That's misleading and completely shady.

Sent from my SM-G960U using Tapatalk
I've ordered a ton of stuff from them and never waited more than a day or two for something to ship. The free shipping option isn't the fastest but I appreciate that they offer it :iono:. I really don't understand the ECS hate.
 

TimS

Ready to race!
You guys are missing the point. When a website lists something as "ships today" the free shipping option should be fine. What ecs does is create the shipping label that day then it sits for a week before they actually ship the package. That's misleading and completely shady.

Sent from my SM-G960U using Tapatalk
Exactly this. A few years ago, "In stock, ships today" became "in stock, we'll box it up and leave it on the loading dock until next week unless you pay extra". I used to be able to order from them on a Wednesday with free shipping and it would be at my door when I got home from work on Friday. Now, if I order on a Monday, I'm probably not going to see it until the following Monday at the earliest.

Their response of "you can always pay for expedited shipping" is a pretty clear answer as to what changed.
 
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sterkrazzy

Go Kart Champion
Exactly this. A few years ago, "In stock, ships today" became "in stock, we'll box it up and leave it on the loading dock until next week unless you pay extra". I used to be able to order from them on a Wednesday with free shipping and it would be at my door when I got home from work on Friday. Now, if I order on a Monday, I'm probably not going to see it until the following Monday at the earliest.

Their response of "you can always pay for expedited shipping" is a pretty clear answer as to what changed.
They started using Fedex smartpost at some point too. I think they may have stopped using it because of backlash though. Smartpost is just terrible. Fedex hands the package off to USPS and this process adds like another 2-3 days to your already 5+ day shipping. The free shipping option was taking 2 weeks to get packages to me.
 

jay745

track sl00t
I've ordered a ton of stuff from them and never waited more than a day or two for something to ship. The free shipping option isn't the fastest but I appreciate that they offer it :iono:. I really don't understand the ECS hate.
Just because you've gotten lucky doesn't mean others haven't been burned.

I've ordered thousands from ecs over the years. They used to be ok, when they got bought out everything went to shit. I paid for an overnight part in order to make a track weekend from them, assured it was going to ship that day and I'd have it the next I didn't cancel the $700 weekend. Well the part didn't show, it came a week later and I was out the $700 I paid for the weekend.

Talk to me about not understanding the ecs hate some more after you go through an experience like that.

They wouldn't even refund me for the overnight shipping.

Sent from my SM-G960U using Tapatalk
 

TimS

Ready to race!
I really don't understand the ECS hate.
They do some things well, and some things poorly. I will say that from what I've seen, they have the best web store layout on the internet. It's easy to find exactly what you need, and everything is listed with part numbers and, for the most part, detailed pictures.

But their customer service is really bad, and the way they've handled acquiring companies like Turner and Pelican has left a bad taste in a lot of people's mouth. As much as I dislike jalopnik, they published an article a while back that lays it out pretty well.

https://jalopnik.com/spying-on-employees-screwing-buyers-what-went-wrong-a-1827474482
 

Tony48

Ready to race!
Just because you've gotten lucky doesn't mean others haven't been burned.

I've ordered thousands from ecs over the years. They used to be ok, when they got bought out everything went to shit. I paid for an overnight part in order to make a track weekend from them, assured it was going to ship that day and I'd have it the next I didn't cancel the $700 weekend. Well the part didn't show, it came a week later and I was out the $700 I paid for the weekend.

Talk to me about not understanding the ecs hate some more after you go through an experience like that.

They wouldn't even refund me for the overnight shipping.

Sent from my SM-G960U using Tapatalk
I've also ordered thousands in parts from ECS so I don't think it's just getting lucky when I've placed 30+ orders since 2016.

That sucks that you had that experience and I would be pissed too. But they're a company and shit happens.

To your point, I haven't ever ordered something for overnight shipping or anything like that. I have been through their RMA & warranty process a few times and had nothing but pleasant experiences.

I did notice a couple years ago they must have switched their shipping methods because everything started taking a couple days longer to get delivered. Not ideal but I plan ahead for it when possible or pay for expedited shipping if I need it. Prior to that switch I was basically getting 2-day shipping for free so I'm not surprised they switched to something more economical. I don't know what everyone is talking about assuming ECS sits on orders for a week. Nothing I've ordered from them has taken longer than a week for delivery unless it was clear it was out of stock at the time of purchase.

I'm certainly not saying ECS is flawless. They're just like every other online retailer. Sometimes they screw stuff up. I have a good track record with them and have had much worse experiences with other companies.
They do some things well, and some things poorly. I will say that from what I've seen, they have the best web store layout on the internet. It's easy to find exactly what you need, and everything is listed with part numbers and, for the most part, detailed pictures.

But their customer service is really bad, and the way they've handled acquiring companies like Turner and Pelican has left a bad taste in a lot of people's mouth. As much as I dislike jalopnik, they published an article a while back that lays it out pretty well.

https://jalopnik.com/spying-on-employees-screwing-buyers-what-went-wrong-a-1827474482
Interesting read, thanks for sharing. A lot of info I didn't know about ECS.
 

jay745

track sl00t
Welp glad you didn't have any problems. They are a shit company these days.

Fcpeuro now gets all my business

Sent from my SM-G960U using Tapatalk
 

flight1us

Ready to race!
Just because you've gotten lucky doesn't mean others haven't been burned.

I've ordered thousands from ecs over the years. They used to be ok, when they got bought out everything went to shit. I paid for an overnight part in order to make a track weekend from them, assured it was going to ship that day and I'd have it the next I didn't cancel the $700 weekend. Well the part didn't show, it came a week later and I was out the $700 I paid for the weekend.

Talk to me about not understanding the ecs hate some more after you go through an experience like that.

They wouldn't even refund me for the overnight shipping.

Sent from my SM-G960U using Tapatalk
Wow sorry to hear i guess i got lucky i ordered a turbo through them, paid for next day shipping didnt get to me for another 4 days, called ECS and demanded a refund on the shipping.
 
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