I've been finding that too, odd. Hmm......
I've never had an issue getting in touch with them by phone. I recently bought both front and rear sway bars from them over the phone.
Still waiting to hear why SPM packaged my FMIC like this:
That is bad, even my downpipe was bubble wrapped, packing peanuts, foam etc. Over packaged actually. And that was from them to Pennsylvania. Must have been some Friday afternoon pack job.