Looking for advice for the most part. Long story short a dealer I did a lot of business with over charged me on some things, charged me for parts I provided them with along with some other issues. I am not going to name the dealership because they are trying to fix the problem.
This is what I was told on Jun 5th:
Hello Jeffrey , as I told you I went through all docs line by line . There is not always a right and wrong but things get sometimes more complicated . One example are the spark plugs that you said you provided :they had been installed and removed a couple times and the crush washers were not sealing correctly so ******* replaced them. Regardless I decided to give you the customer the benefit . I met last evening with ** ***** (general manager) and we agreed to issue you the refund . I will turn in a check request this AM and will contact you when I have the check in hand . This should take no more than 2-3 days . I will have my parts manager research again for the missing parts . As soon as I will know more I'll get back to you.
They refunded most of the money to my CC but where sending a check for the remainder. It has been 13 days since he said it takes no more than 2-3 days. We got aggravated because he was avoiding the check situation and my wife called yesterday to ask about the check. In which she was told they don't have the funds to refund the rest of the money it wouldn't be till July 3rd when they had funds to pay it. Then proceeded to say if they still didn't have funds this person would personally write a check.
This is not a small shop by any means and I am a little pissed. I install for a living and run a custom cutting company. If I had a customer that needed a refund because of my screw up and I told him I don't have funds they would flip out.
What does everyone here think? Give them time or flip out like I have done since I heard this? Also I spent over $30k with this shop in 6 months so I wasn't a random in and out customer and this was multiple cars.
This is what I was told on Jun 5th:
Hello Jeffrey , as I told you I went through all docs line by line . There is not always a right and wrong but things get sometimes more complicated . One example are the spark plugs that you said you provided :they had been installed and removed a couple times and the crush washers were not sealing correctly so ******* replaced them. Regardless I decided to give you the customer the benefit . I met last evening with ** ***** (general manager) and we agreed to issue you the refund . I will turn in a check request this AM and will contact you when I have the check in hand . This should take no more than 2-3 days . I will have my parts manager research again for the missing parts . As soon as I will know more I'll get back to you.
They refunded most of the money to my CC but where sending a check for the remainder. It has been 13 days since he said it takes no more than 2-3 days. We got aggravated because he was avoiding the check situation and my wife called yesterday to ask about the check. In which she was told they don't have the funds to refund the rest of the money it wouldn't be till July 3rd when they had funds to pay it. Then proceeded to say if they still didn't have funds this person would personally write a check.
This is not a small shop by any means and I am a little pissed. I install for a living and run a custom cutting company. If I had a customer that needed a refund because of my screw up and I told him I don't have funds they would flip out.
What does everyone here think? Give them time or flip out like I have done since I heard this? Also I spent over $30k with this shop in 6 months so I wasn't a random in and out customer and this was multiple cars.
