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Old 09-13-2018, 10:15 PM   #1
mk6'12gti
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034 Motorsport Non Existent Customer Service

I will start off by saying 034 Motorsports customer service is terrible/non existent. So for 3 weeks now I have been waiting on a reply from them about warranting my street density mounts or atleast work with me on getting a new set since they are 2 yrs old with 30k miles. The mounts are starting to fall apart and crack so now I'm stuck buying new mounts since 034 doesn't want to reply. Moral of the story stay away from the street density mounts unless you want them to fall apart and deal with a company who's customer service is awful.
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Old 09-13-2018, 10:17 PM   #2
sterkrazzy
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It's not the first time I've heard of them falling apart. I'll have to keep an eye on mine.
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Old 09-13-2018, 10:20 PM   #3
mk6'12gti
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Quote:
Originally Posted by sterkrazzy View Post
It's not the first time I've heard of them falling apart. I'll have to keep an eye on mine.
I know Jason Kay had the same problem his fell apart and got real sloppy. So he switched to bfi mounts
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Old 09-20-2018, 09:37 PM   #4
zef
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Buy your 034 parts through FCP Euro, they will warranty them for you 100%.. the people there are incredible
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Old 09-21-2018, 12:31 AM   #5
GIACUser
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Quote:
Originally Posted by mk6'12gti View Post
I will start off by saying 034 Motorsports customer service is terrible/non existent. So for 3 weeks now I have been waiting on a reply from them about warranting my street density mounts or atleast work with me on getting a new set since they are 2 yrs old with 30k miles. The mounts are starting to fall apart and crack so now I'm stuck buying new mounts since 034 doesn't want to reply. Moral of the story stay away from the street density mounts unless you want them to fall apart and deal with a company who's customer service is awful.
Just pick up phone and call and you can take care of the issue in a few minutes.. Email is not a good way to contact most smaller vendors. I have used their parts for years and never had a problem reaching them via phone. They will be responsive. I had those in my car as well. They are warrantied for 1 year. I had mine in for about 4 years and about same mileage and they did start to deteriorate but in fairness I was driving the car hard and at the track. They really are great for normal drivers that don't want any extra NVH but the trade-off is that it is still a rubber mount. Like you I was running K04 with aggressive tune and between the type of canyon driving and track use there is MUCH more heat and that also shortens the life along with all that extra power.

For my next build I used their billet mounts and nothing is going to move and they are designed for the kind of driving and power I have planned for. You could also go poly mounts and they will hold up better to stress, heat etc. and they are much cheaper than the 034 Motorsport billet mounts.
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Last edited by GIACUser; 09-21-2018 at 01:05 AM.
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Old 09-21-2018, 09:58 PM   #6
mk6'12gti
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Quote:
Originally Posted by GIACUser View Post
Just pick up phone and call and you can take care of the issue in a few minutes.. Email is not a good way to contact most smaller vendors. I have used their parts for years and never had a problem reaching them via phone. They will be responsive. I had those in my car as well. They are warrantied for 1 year. I had mine in for about 4 years and about same mileage and they did start to deteriorate but in fairness I was driving the car hard and at the track. They really are great for normal drivers that don't want any extra NVH but the trade-off is that it is still a rubber mount. Like you I was running K04 with aggressive tune and between the type of canyon driving and track use there is MUCH more heat and that also shortens the life along with all that extra power.

For my next build I used their billet mounts and nothing is going to move and they are designed for the kind of driving and power I have planned for. You could also go poly mounts and they will hold up better to stress, heat etc. and they are much cheaper than the 034 Motorsport billet mounts.
I don't even drive the car hard honestly plus it's never been tracked only daily driving. I guess that's what I am going to have to do call them since they still haven't replied back.
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Old 10-04-2018, 08:33 AM   #7
TimS
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Quote:
Originally Posted by zef View Post
Buy your 034 parts through FCP Euro, they will warranty them for you 100%.. the people there are incredible
100%. FCP are the best in the business.
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Old 10-04-2018, 10:44 PM   #8
mk6'12gti
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Well they finally responded to Hs tuning so I had to take more pics of the mounts and send them in so they can look at them. Just waiting now to see if they will warranty them.
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Old 10-05-2018, 12:37 AM   #9
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Quote:
Originally Posted by GIACUser View Post
Just pick up phone and call and you can take care of the issue in a few minutes.. Email is not a good way to contact most smaller vendors. I have used their parts for years and never had a problem reaching them via phone. They will be responsive. I had those in my car as well. They are warrantied for 1 year. I had mine in for about 4 years and about same mileage and they did start to deteriorate but in fairness I was driving the car hard and at the track. They really are great for normal drivers that don't want any extra NVH but the trade-off is that it is still a rubber mount. Like you I was running K04 with aggressive tune and between the type of canyon driving and track use there is MUCH more heat and that also shortens the life along with all that extra power.

For my next build I used their billet mounts and nothing is going to move and they are designed for the kind of driving and power I have planned for. You could also go poly mounts and they will hold up better to stress, heat etc. and they are much cheaper than the 034 Motorsport billet mounts.


I really like their billet stuff - I have had their billet mounts in for about a long while now and itís been good.


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Old 10-05-2018, 12:32 PM   #10
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Quote:
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I really like their billet stuff - I have had their billet mounts in for about a long while now and itís been good.


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That is good to hear. The other nice part is that you can refresh them if they become worn.
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Old 10-05-2018, 04:35 PM   #11
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My 034 Street Density Mounts have been on for 30K, no issues with them, maybe I should inspect.
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Old 10-05-2018, 04:42 PM   #12
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Originally Posted by GIACUser View Post
That is good to hear. The other nice part is that you can refresh them if they become worn.
I just checked my records - I've had the billet mounts in for 24k mi so far and they feel great, look okay on visual inspection. The inserts might need a refresh but the season is closing down so maybe over winter or end of next season. The other mounts I was interested in were those DLI Teknik ones, the combination spring/billet ones that a lot of R32 guys like to run, I think they're Swedish imports?
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Old 10-06-2018, 04:15 PM   #13
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Just went through this with them. Lots of back and forth emails before they agreed to have me send them in for a replacement. They wanted me to buy new mounts because they couldn't find the record of the original purchase. I switched to bfi stage 2 mounts and will sell the 034s when they come back.

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Old 11-14-2018, 10:20 PM   #14
mk6'12gti
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well they finally decided to warranty my mounts so that's a plus.
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