We're not all bad damnit!
I can relate to Lilones comment above pretty well. There's some people out there that just feel way too entitled or they're way too picky about shit. I work at my dads boat dealership. I'm not a salesmen, but I sell some boats here and there when I get the opportunity.
Some people are calm and relaxed, they don't worry about very much, and these people are always great to work with and usually end up being your best customers. These are the types of people that you want to go out of your way to help anytime they need it.
Then you've got other people that no matter how good of a job you've done there's always something they can find to bitch about. These end up being the types of people that you help because you don't want to receive a negative review.
I've also seen people walk into the door extremely unhappy because of whatever, sometimes minor things. Before you even start talking to them you can tell it's not going to be a pleasant conversation. They get themselves so worked up and pissed off and then they come in and bring it out on employees, or my dad. The problem is these people haven't even spoken with us about the problem yet, we haven't even had an opportunity to correct the issue for them. I've even seen people bring us issues that had nothing to do with anything we did, but we're receiving the blame and threats about lawyers.
If you keep your cool and talk to us like a normal human it'll take you farther than acting like an entitled dick. The cool guys you want to go above and beyond for because you actually like them and want to keep them as a customer. The angry dicks end up receiving bare minimum service because that's all you want to do for them. Just do what they asked, do it the best you can, and get them out of the door and gone, and you only do it out of fear of a negative review.
I just had a boat delivered to a customer on tuesday this week. The guy spent $90k and he's having an issue with the electric top not working correctly. He's called me several times and we've texted back and forth about it. He's been cool about it this entire time though. Not once has he sounded angry or upset, or said anything bad about us or are service. He's a happy man, he's just having this 1 issue. He knows we'll fix it for him, so it's a non issue. He even texted me asking where the cover for his GPS was yesterday and I had to tell him it didn't come with one. Again he didn't get upset about it. I think I'll probably end up ordering him a cover out of my own pocket because this guys been so great. He's got a shit ton more money than I do, and I know he doesn't need me to buy the cover for him, but I want to.
We had one guy about my age (I'm 28) come and buy a smaller boat. At the time he ordered the boat we had a promotion going for an extended warranty on the motor if the boat was delivered before the cut off date. Our salesmen have all been doing this for a very long, and they are some of the most honest salesmen in the business. They know what they're doing and what to say, and they would never promise somebody we could get them the promotion if we knew it wasn't 100% possible. This guys boat ends up still being in production when the promotion ends so we had to tell him we missed the cut off date. He came in all pissed off bitching to the salesman, then asked to speak with my dad. This guy was just nothin but entitled and he had the lamest reasoning I've ever heard. Like I said I know for a fact the salesman was clear to him about the extended warranty, they always are. This guy comes in like, I did my job and got a loan from the bank so I could purchase the boat, now you guys need to do your job and get me the warranty. Wtf? That's not how it works. Yamaha sets the dates and shit, we don't have any control over that. We still ended up getting him an extended warraty, but it costs us money to do that, and I can guarantee you he still felt sour towards us afterwards. The salesman was doing nothing but going out of his way to try and make this guy happy, but he just couldn't see it.
I was told that Usp couldn't do anything to help me and I was going to have to wait a month longer for my items to arrive. 2 days later I get an email saying my order was shipped :thumbsup:
