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Old 05-04-2016, 01:22 PM   #29
FocalPoint
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Originally Posted by Nineeightgolf View Post
Thanks for the advice. That never crossed my mind. At all.
10/10 sarcasm.

Know how many times my e-mails have gone ignored and without a response to a variety of businesses? Several, too many to count...

Want to know how many times my calls and attempts by phone to contact a business have gone unanswered or not returned? Hardly any. Food for thought, call AND email. You're bound to get a reply. Not everyone at the shop might have access to the company inbox, and maybe that guy is out for the day, week, whatever.
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Old 05-05-2016, 01:25 PM   #30
TyrolSport
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Ive had good luck ordering parts from them. Unfortunately, I emailed them Thursday Night (4/28) asking for a pretty basic service quote on what would be probably over 1k in labor, and have not gotten a response. Pretty annoying. Same thing happened from another shop on Long Island (Elite Motorsports). Im getting pretty tired of this. I can't even GIVE these people my money. If I could do this job myself, I wouldn't bother with these sorts of companies who can't be bothered to respond to an email. End Rant.

Who did you email? I just checked the time period you are referencing and I do not see any unanswered emails.
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Old 05-05-2016, 09:12 PM   #31
Nineeightgolf
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Who did you email? I just checked the time period you are referencing and I do not see any unanswered emails.
tech@tyrolsport
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Old 05-06-2016, 01:31 AM   #32
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tech@tyrolsport
Duh, you forgot the ".com"



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Old 05-06-2016, 11:05 AM   #33
Nineeightgolf
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Duh, you forgot the ".com"



Lol thanks. Looking at their contact us page again, maybe I picked the wrong one? They have 4 options.

Either way. Wouldn't someone who read it say "hey wrong number". No big deal. Gonna call Monday morning. On the bright side, this has motivated me to do some of the work on my own.
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Old 05-06-2016, 07:44 PM   #34
FocalPoint
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Lol thanks. Looking at their contact us page again, maybe I picked the wrong one? They have 4 options.

Either way. Wouldn't someone who read it say "hey wrong number". No big deal. Gonna call Monday morning. On the bright side, this has motivated me to do some of the work on my own.
Not if it goes to the webmaster. They just keep the page up.
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Old 05-07-2016, 08:38 AM   #35
HYDE16
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Everyone wants to email and text, call them, they have multiple guys in the office and always pick up the phone. They are known for their customer service over the phone. Let's remember they are not a big business with a customer support call center wing of the building, they are actively either working on cars / engineering / fabricating / packaging or shipping their own products / etc, everything in house.
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Old 05-10-2016, 02:45 PM   #36
mamock116
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I have had great success with emailing them. Sorry you fellas have had sour experiences with them.
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Old 05-11-2016, 04:06 PM   #37
TyrolSport
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Originally Posted by Nineeightgolf View Post
tech@tyrolsport
Tech goes to engineering for product support/technical questions. It unfortunately got lost in the shuffle. If you want an estimate on maintenance/repair/mods, the best email is info@tyrolsport.com. Sorry on the issue. Were you able to reach us by phone?
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Old 05-12-2016, 04:16 PM   #38
Nineeightgolf
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Originally Posted by TyrolSport View Post
Tech goes to engineering for product support/technical questions. It unfortunately got lost in the shuffle. If you want an estimate on maintenance/repair/mods, the best email is info@tyrolsport.com. Sorry on the issue. Were you able to reach us by phone?
I want to follow up on my post from earlier. I did not end up calling but thanks for following up with me; decided to tackle some of it myself last night and all is well. Learned a little and saved some money.

Anyways, I heard back from Tyrolsport (obviously) and they were prompt and professional once we linked up. Ive purchased a number of parts from them in the past and have always had a good experience. These things happen. Just wanted to clear the air.

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