GOLFMK8
GOLFMK7
GOLFMK6
GOLFMKV
VW GTI MKVI Forum / VW Golf R Forum / VW Golf MKVI Forum / VW GTI Forum - Golfmk6.com



Go Back   VW GTI MKVI Forum / VW Golf R Forum / VW Golf MKVI Forum / VW GTI Forum - Golfmk6.com > Marketplace > Vendor/Member Feedback Forum


Reply
 
Thread Tools Search this Thread Display Modes
Old 12-10-2014, 10:56 AM   #15
jgarcia1925
FIA Formula 1 Champion
 
jgarcia1925's Avatar
 
Drives: Gee-TEE-Eye
Join Date: Jun 2014
Location: A-Town, Ill-SON
Posts: 11,958
I've been saving for my full on kit. by the looks of it tho, seems like based on just the customer feedback, this is the colony to go with. Glad to hear they care about customers


Sent from my distraction device
__________________
2013 Deep Black Pearl/6spd MT
Click Here for the Holy Build Thread
Hit me up for RS/Radio/Amps/Speaker installs in the Chicagoland area!
jgarcia1925 is online now   Reply With Quote
Old 12-10-2014, 11:55 AM   #16
boostedmk6
Formula 5000 Driver
 
boostedmk6's Avatar
 
Drives: 2010 GTI
Join Date: Jul 2010
Location: Bolton, Ontario
Posts: 1,325
Quote:
Originally Posted by Addicted2boost View Post
I've had the exact opposite experience with deautokey.

My footwell LED's burnt out after 3 months and deautokey claimed it was because I had the footwell lighting set to stay on all the time. Prior to that I had Ebay LEDS in the footwells that lasted for years without burning out.

I've also gone through 2 sets of LED license plate lights. Both sets did not seat properly and one actually flew off on the freeway. Once again, deautokey denied responsibility and claimed it was due to "improper install".

I'm sure they'll chime in shortly saying this was an "isolated incident" and that their customer service is superb.
I've also had a pretty negative experience with their license plate LEDs. Fitment is not very good and one of the lights had water seeping into it. I ended up switching to OEM led lights which fit and look much better.
__________________
GTI DSG | APR K04
boostedmk6 is offline   Reply With Quote
Old 12-10-2014, 12:16 PM   #17
Addicted2boost
Autocross Newbie
 
Drives: 2010 MK6 GTI
Join Date: Apr 2013
Location: Toronto, ON
Posts: 86
Quote:
Originally Posted by deAutoKey View Post
Sorry to hear that. We have hundreds of other customers who have ran our footwell LEDs in their car for years with no issues, and the same with our LED license plate housings. If you don't hear a click, they most likely are not seated properly inside your bumper, a video linked below shows how to correctly install them (that customer has been running them with no issues for over a year):
https://www.youtube.com/watch?v=VY9HXHQmsGo#t=802

The MK6 GTI is known for sending high volts and doing odd things to the footwells, if you do have your footwell LEDs on while driving they can burn out prematurely due to the high voltage being sent to them, but it is rare, as always though, we will replace them under our warranty, from other forum posts you can see people describing odd behaviors from their footwells, even with regular OEM incandescent bulbs installed:
[url]http://forums.vwvortex.com/showthread.php?7084839-Footwell-lighting-
Please see this thread regarding license plate fitment issues.
http://www.golfmk6.com/forums/showthread.php?t=74481&page=5
Addicted2boost is offline   Reply With Quote
Old 12-10-2014, 04:23 PM   #18
deAutoLED.com
GolfMK6 Official Vendor
 
deAutoLED.com's Avatar
 
Drives: VW
Join Date: Aug 2012
Location: ny
Posts: 2,523
Quote:
Originally Posted by jgarcia1925 View Post
I've been saving for my full on kit. by the looks of it tho, seems like based on just the customer feedback, this is the colony to go with. Glad to hear they care about customers


Sent from my distraction device
Thanks, we appreciate it, we care and take care of our customers, it is all here in our policy:
http://deautokey.com/warranty-policy

You will NEVER see us say "that is not covered under our lifetime warranty" - if you have ANY issue, ship it back to us, and we will ship you a brand new one.

On top of that, we respond to your emails within hours, or the same day. Our warranty replacement turn around is 1 day, as soon as it arrives, a new one goes out, no waiting 5-7 days for processing, their employees are here for the customers, move quick and their reputation matters to them.

For example, with eBay, after 60 days, that buyer has no obligation to you, and you CANNOT leave any negative feedback warning anyone about their product or service. Addicted2boost said he had an issue after 90 days, well with eBay, he would have not been able to contact them for a warranty replacement, or leave feedback, he would be holding a defected item and could not do anything about it, at least with our company, he could ship it back for a brand new one under our Lifetime Warranty.


Quote:
Originally Posted by boostedmk6 View Post
I've also had a pretty negative experience with their license plate LEDs. Fitment is not very good and one of the lights had water seeping into it. I ended up switching to OEM led lights which fit and look much better.
Quote:
Originally Posted by Addicted2boost View Post
Please see this thread regarding license plate fitment issues.
http://www.golfmk6.com/forums/showth...t=74481&page=5
Again, we are sorry to hear that, but we will do anything it takes to make the situation right so you can enjoy our LEDs under our policy.

If someone made a post saying "APPLE ROCKS" there will be individuals like yourself saying the same thing you are saying about our company.

With electronics, not everything can always be perfect, but we stand behind the quality and reliability of our LEDs and offer a Lifetime Warranty which proves we stand behind our product, that is much more than you can say for Apple and many of the bigger electronic retailers in this world.

We have a small defect rate with our product. If there is an issue we are here to help our customers.

We have a great customer base with amazing feedback as you will see in the endless threads, you might be able to post that one thread topic with some bad experiences, but we can post 100 threads with great customer experience stories.

Thanks for reading
__________________
Search all LEDs for your MK6 GTI/Golf:
http://deautokey.com/category/shop-b...-mk6-2010-2014

Bright | Error Free | Tested to work
deAutoLED.com is offline   Reply With Quote
Old 12-19-2014, 03:06 PM   #19
Boondock
Touring Car Newbie
 
Drives: Mk7
Join Date: Sep 2014
Location: Schaumburg, IL
Posts: 199
Can confirm deAutoKey rocks! Bought a set of LED's for my Mk5 on a Friday, they showed up Monday. I also ordered a set of front turn signal LED's and they didn't work with my halogen housings (GTI uses different turn signal bulbs). Sent them an email that was answered an hour later. Shipped mine back and they're hooking me up with the correct ones!

Plus they featured one of my pictures on their Instagram, totally awesome!
Boondock is offline   Reply With Quote
Old 12-19-2014, 07:17 PM   #20
Addicted2boost
Autocross Newbie
 
Drives: 2010 MK6 GTI
Join Date: Apr 2013
Location: Toronto, ON
Posts: 86
Quote:
Originally Posted by deAutoKey View Post
Thanks, we appreciate it, we care and take care of our customers, it is all here in our policy:
http://deautokey.com/warranty-policy

You will NEVER see us say "that is not covered under our lifetime warranty" - if you have ANY issue, ship it back to us, and we will ship you a brand new one.

On top of that, we respond to your emails within hours, or the same day. Our warranty replacement turn around is 1 day, as soon as it arrives, a new one goes out, no waiting 5-7 days for processing, their employees are here for the customers, move quick and their reputation matters to them.

For example, with eBay, after 60 days, that buyer has no obligation to you, and you CANNOT leave any negative feedback warning anyone about their product or service. Addicted2boost said he had an issue after 90 days, well with eBay, he would have not been able to contact them for a warranty replacement, or leave feedback, he would be holding a defected item and could not do anything about it, at least with our company, he could ship it back for a brand new one under our Lifetime Warranty.






Again, we are sorry to hear that, but we will do anything it takes to make the situation right so you can enjoy our LEDs under our policy.

If someone made a post saying "APPLE ROCKS" there will be individuals like yourself saying the same thing you are saying about our company.

With electronics, not everything can always be perfect, but we stand behind the quality and reliability of our LEDs and offer a Lifetime Warranty which proves we stand behind our product, that is much more than you can say for Apple and many of the bigger electronic retailers in this world.

We have a small defect rate with our product. If there is an issue we are here to help our customers.

We have a great customer base with amazing feedback as you will see in the endless threads, you might be able to post that one thread topic with some bad experiences, but we can post 100 threads with great customer experience stories.

Thanks for reading
It's funny how you respond immediately to negative feedback in this thread, yet you take days or even fail to respond to my emails.

If you want, I can post pics of your license plate lights with broken clips or your footwell leds falling apart and then see if you actually do something about it.
Addicted2boost is offline   Reply With Quote
Old 12-20-2014, 08:29 PM   #21
deAutoLED.com
GolfMK6 Official Vendor
 
deAutoLED.com's Avatar
 
Drives: VW
Join Date: Aug 2012
Location: ny
Posts: 2,523
Quote:
Originally Posted by Addicted2boost View Post
It's funny how you respond immediately to negative feedback in this thread, yet you take days or even fail to respond to my emails.

If you want, I can post pics of your license plate lights with broken clips or your footwell leds falling apart and then see if you actually do something about it.
There is no way that they took that long to respond on purpose, they respond to all warranty claims and requests within the hour, and they ship out all warranty claims next same day it arrives to their warehouse.

We are not sure what happened, but did you follow policy to fix this issue you are having?

Within the US: Ship the item back(your expense), they ship you new ones(their expense).
Overseas: Has to pay all shipping costs and will receive a new item.

They are not trying to hide this policy from anyone, clearly stated in a new form, and they have many requests daily to ship their LEDs all over the world with a less than 1% defect rate:
http://deautokey.com/international-shipping-quote

Did you contact them for a warranty claim:
http://deautokey.com/rma-warranty-claim-form

Or email them? If so, send me your email and they will respond to you right away, I never seen them fail to respond to a customer, if they did, I do apologize again, but I can guarantee it was not intentional.

Thank you
__________________
Search all LEDs for your MK6 GTI/Golf:
http://deautokey.com/category/shop-b...-mk6-2010-2014

Bright | Error Free | Tested to work
deAutoLED.com is offline   Reply With Quote
Old 12-20-2014, 08:31 PM   #22
deAutoLED.com
GolfMK6 Official Vendor
 
deAutoLED.com's Avatar
 
Drives: VW
Join Date: Aug 2012
Location: ny
Posts: 2,523
Quote:
Originally Posted by Boondock View Post
Can confirm deAutoKey rocks! Bought a set of LED's for my Mk5 on a Friday, they showed up Monday. I also ordered a set of front turn signal LED's and they didn't work with my halogen housings (GTI uses different turn signal bulbs). Sent them an email that was answered an hour later. Shipped mine back and they're hooking me up with the correct ones!

Plus they featured one of my pictures on their Instagram, totally awesome!
Appreciate the kind words.

Thank you, this is the deAutoKey I started to work for 4 years ago, great people and company, they are always there helping there customers and care that you have a good experience when purchasing from them, their fair warranty and policy is in place to help a customer.

Did they tag you on IG, they are always using customer photos, all their photos are normally customer photos they are tagged in IG or emailed to them, they are soon going to have a form where customers can upload their product photos so they can post it on IG & FB, keep a look out for it.

Thank you again
__________________
Search all LEDs for your MK6 GTI/Golf:
http://deautokey.com/category/shop-b...-mk6-2010-2014

Bright | Error Free | Tested to work

Last edited by deAutoLED.com; 12-21-2014 at 02:25 PM.
deAutoLED.com is offline   Reply With Quote
Old 01-21-2015, 08:59 PM   #23
(. )( .)
Formula 5000 Driver
 
(. )( .)'s Avatar
 
Drives: Slow
Join Date: May 2011
Location: Los Angeles
Posts: 1,410
Just got an email reply in 6 minutes at 5PM pacific time.


Good shit.
__________________
APR, UR, KW, K&N, Forgestar, Whiteline, 034, 3M, P4E, RDash, deAutoKey, Brazzers, DDM
(. )( .) is offline   Reply With Quote
Old 02-01-2015, 03:21 AM   #24
robeeeerob
Formula 5000 Champion
 
robeeeerob's Avatar
 
Drives: 2013 CW GTI (DSG)
Join Date: Feb 2013
Location: Los Angeles, CA
Posts: 2,012
Quote:
Originally Posted by 2010REDGTI View Post
I bought all my LED from them and no where else.
^Same, haha.

deAutoKey really is a great company. They stand behind their products, and have such awesome customer service. They're super responsive: sent them a PM earlier tonight (10:45 pm on a SATURDAY), and they responded within 5 minutes.
__________________
A WOT a day, keeps the carbon away
robeeeerob's Build

Need an install or auto service done?RobzAuto

robeeeerob is offline   Reply With Quote
Old 02-02-2015, 12:21 AM   #25
deAutoLED.com
GolfMK6 Official Vendor
 
deAutoLED.com's Avatar
 
Drives: VW
Join Date: Aug 2012
Location: ny
Posts: 2,523
Quote:
Originally Posted by (. )( .) View Post
Just got an email reply in 6 minutes at 5PM pacific time.


Good shit.
Quote:
Originally Posted by robeeeerob View Post
^Same, haha.

deAutoKey really is a great company. They stand behind their products, and have such awesome customer service. They're super responsive: sent them a PM earlier tonight (10:45 pm on a SATURDAY), and they responded within 5 minutes.
Thank you, our dedicated team are here for our customers, we appreciate that you took the time to leave feedback.
__________________
Search all LEDs for your MK6 GTI/Golf:
http://deautokey.com/category/shop-b...-mk6-2010-2014

Bright | Error Free | Tested to work

Last edited by deAutoLED.com; 02-05-2015 at 04:09 AM.
deAutoLED.com is offline   Reply With Quote
Old 02-02-2015, 01:03 AM   #26
CarniifeX
Formula 3000 Champion
 
CarniifeX's Avatar
 
Drives: '14 CW GTI
Join Date: Feb 2013
Location: Thousand Oaks, CA
Posts: 4,017
Yeah I have always vouched for deAutoKey. They stand by their warranties too which is awesome. They have replaced a few bulbs of mine no questions asked, and the shipping is super quick.
__________________
'14 Wolfsburg GTI CW 4-Door | BUILD THREAD
CarniifeX is offline   Reply With Quote
Old 02-05-2015, 06:39 PM   #27
phant0m
FIA World Rally Car Champion
 
phant0m's Avatar
 
Drives: 2016 GTI SE with PP, LP, DCC, DSG
Join Date: Aug 2014
Location: Long Island, NY
Posts: 612
I have my interior LED lights, footwell LED lights, LED city lights, LED reverse lights and LED license plate kit and plaid shifter sticker, seat handle inserts and German flag dash (MFI area) sticker all from deAutoKey. I LOVE THEM ALL!!! deAutoKey does rock, they ship out SUPER fast, always reply within an hour to any email I've sent them and never had any issues with their products. Thanks guys!
__________________
My Instagram

My BUILD THREAD.

phant0m is offline   Reply With Quote
Old 02-13-2015, 06:48 PM   #28
deAutoLED.com
GolfMK6 Official Vendor
 
deAutoLED.com's Avatar
 
Drives: VW
Join Date: Aug 2012
Location: ny
Posts: 2,523
Quote:
Originally Posted by CarniifeX View Post
Yeah I have always vouched for deAutoKey. They stand by their warranties too which is awesome. They have replaced a few bulbs of mine no questions asked, and the shipping is super quick.
Quote:
Originally Posted by phant0m View Post
I have my interior LED lights, footwell LED lights, LED city lights, LED reverse lights and LED license plate kit and plaid shifter sticker, seat handle inserts and German flag dash (MFI area) sticker all from deAutoKey. I LOVE THEM ALL!!! deAutoKey does rock, they ship out SUPER fast, always reply within an hour to any email I've sent them and never had any issues with their products. Thanks guys!
Thank you for this amazing feedback, we have a dedicated staff that works hard so we all really appreciate our customers and their feedback.

Thank you
__________________
Search all LEDs for your MK6 GTI/Golf:
http://deautokey.com/category/shop-b...-mk6-2010-2014

Bright | Error Free | Tested to work
deAutoLED.com is offline   Reply With Quote
 
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -4. The time now is 04:06 PM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.