I was seriously considering SPM mounts...but no longer. Especially after this and everything I have read over the last couple of months.
They are exhibiting classic symptoms of a company circling the drain.
I recently had an issue with their V1 intercooler kit fitment. I have had the hot side hose from TOP to hot side blow off on two occasions now leaving the car undriveable. The kit fit fine on my GTI but terrible on the Golf R. I had to modify a few locations. I questioned if the kits were interchangeable and the response I got was the hose had likely reformed from the GTI and did not fit well to the Golf R. They offered to ship me a replacement hose they had on display if I paid shipping. I was happy with the offering, expecting shipping on east coast to be about $10. $20 and three weeks later they're still trying to remove it from the display unit. WTF???