yeah there is one tech there who is the main guy, master tech. im going to ask for him. im going there in 15 min and am going to have him point out to me how i supposedly stripped the oil pan. this is the whole wild card that is pissing me off to no end. the bottom line is that these issues did NOT exist until after the car was returned to me so speculating that i stripped the pan by changing the oil is a total hoodwink scam. need to replace the pan, then do it under warranty. if they hadn't have seen that Mann filter on there, they wouldn't have asked any questions. the part that makes the least sense is that when i got home and checked, the drain plug threads were not stripped and the new plug went in w/no problem and tightened up fine. no leak. so what the hell are they talking about? anyway.. supposedly getting a loaner and ill be the first sucker in the service bay today. im going to be calm, professional etc. but if it starts going south, im going to get VWoA on the phone while im there. they wanna go that route, fine, because its blatantly obvious that they fucked up.