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Old 08-13-2018, 10:34 PM   #15
Yakuzi
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Update 8-13, called Rob just now to check on the status of my brakes, he estimated over the phone that I was "maybe ninth in the queue now, as opposed to 14-15th when we spoke on the phone 7-18 (he told me 11th in the queue that time -.-) . He didnt know for sure where in the queue I stood and stated he'd have to be back in his office to let me know exactly what place I was in, and to call back tomorrow evening as he had just gotten back from a trip.

This blows. I was really looking forward to running his brake kits but Im slowly losing my patience. If Im really still at 9th in the queue tomorrow, Im asking for my money back.

Any one have any advice on how to go about this with Paypal in order to dispute this and receive all my money back? It was done through goods and services.

Thanks.
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Old 08-14-2018, 07:46 AM   #16
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Did he give you an estimate when you first made the order? If he said ETA is 8 weeks and now you are in week 4 then I'd say give him time as you knew his and your timeline when you ordered. If on the other hand he said 8 weeks and you are in week 12 now then I'd ask for my money back.
If you just don't want to deal with it anymore and rather get a BBK somewhere else I'd just call the guy up and tell him you are going a different route and want you money back. If he values his business and reputation he'd refund it. If that doesn't work you can dispute the charges via PayPal.
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Old 08-14-2018, 09:10 AM   #17
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Originally Posted by MMKAY6 View Post
Did he give you an estimate when you first made the order? If he said ETA is 8 weeks and now you are in week 4 then I'd say give him time as you knew his and your timeline when you ordered. If on the other hand he said 8 weeks and you are in week 12 now then I'd ask for my money back.
If you just don't want to deal with it anymore and rather get a BBK somewhere else I'd just call the guy up and tell him you are going a different route and want you money back. If he values his business and reputation he'd refund it. If that doesn't work you can dispute the charges via PayPal.

This. How long did he say when you ordered, how long has it been.
Ask him first if its past what you were quoted time wise. If he refuses then dispute paypal and tell your side of the story... how long you have been waiting etc.
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Old 08-14-2018, 10:26 AM   #18
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Originally Posted by Yakuzi View Post
Update 8-13, called Rob just now to check on the status of my brakes, he estimated over the phone that I was "maybe ninth in the queue now, as opposed to 14-15th when we spoke on the phone 7-18 (he told me 11th in the queue that time -.-) . He didnt know for sure where in the queue I stood and stated he'd have to be back in his office to let me know exactly what place I was in, and to call back tomorrow evening as he had just gotten back from a trip.

This blows. I was really looking forward to running his brake kits but Im slowly losing my patience. If Im really still at 9th in the queue tomorrow, Im asking for my money back.

Any one have any advice on how to go about this with Paypal in order to dispute this and receive all my money back? It was done through goods and services.

Thanks.
i just went through the Paypal dispute process with a different vendor. Before you do that, I would call Rotorlab and simply ask for a refund and the basis for the refund. Such as you indicated an 8 week delivery and you are now in week 12 and being told your set is not even in production. You may resolve it with just a phone call.

If that doesn't work, and Rotorlab does not honor your request you can file a claim with Paypal. I made a phone call to Paypal and they were very helpful and supportive in filing the claim. I did receive all of my money back which was about 4000.00. Just to be clear this was not an issue with Rotorlab, this was with another vendor. My own experience with Rotorlab was good, though longer than I wanted it to be.

I ordered and received my brakes from Rotorlab. I think if you simply ask for your money back, if your expected delivery is way past he will comply. He shouldn't have any trouble selling the set to someone else since he hasn't even started on them or painted them and there is no financial loss on his part.

If you have to play hardball you can file the Paypal claim if it is done within the 180 days since purchase.

Good Luck
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Old 08-14-2018, 05:48 PM   #19
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Originally Posted by MMKAY6 View Post
Did he give you an estimate when you first made the order? If he said ETA is 8 weeks and now you are in week 4 then I'd say give him time as you knew his and your timeline when you ordered. If on the other hand he said 8 weeks and you are in week 12 now then I'd ask for my money back.
If you just don't want to deal with it anymore and rather get a BBK somewhere else I'd just call the guy up and tell him you are going a different route and want you money back. If he values his business and reputation he'd refund it. If that doesn't work you can dispute the charges via PayPal.
Yeah turnaround time was 7-8 weeks, this was when I ordered them 6/5. So we're in the 9/10th week now, with still no idea of what place Im at in the queue. I still have to call him in the evening to see what place I stand at, if Im really at 9th as he said last night, Im going to politely ask for a refund.
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Old 08-14-2018, 05:51 PM   #20
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i just went through the Paypal dispute process with a different vendor. Before you do that, I would call Rotorlab and simply ask for a refund and the basis for the refund. Such as you indicated an 8 week delivery and you are now in week 12 and being told your set is not even in production. You may resolve it with just a phone call.

If that doesn't work, and Rotorlab does not honor your request you can file a claim with Paypal. I made a phone call to Paypal and they were very helpful and supportive in filing the claim. I did receive all of my money back which was about 4000.00. Just to be clear this was not an issue with Rotorlab, this was with another vendor. My own experience with Rotorlab was good, though longer than I wanted it to be.

I ordered and received my brakes from Rotorlab. I think if you simply ask for your money back, if your expected delivery is way past he will comply. He shouldn't have any trouble selling the set to someone else since he hasn't even started on them or painted them and there is no financial loss on his part.

If you have to play hardball you can file the Paypal claim if it is done within the 180 days since purchase.

Good Luck
Im hoping Im farther up in the queue so that we dont have to go through this refund process, still need to call him later tonite when he's in his office as requested to check up on my status. I have no ill feelings towards the guy, I just expected the kit to be in my possession by now :/
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Old 08-14-2018, 09:33 PM   #21
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Update 8/14. Gave Rob a call after he requested I call back while he's in the office this evening to make sure what place I am currently at in the queue. Went to voice mail, left a message. I'll call back in about two hours if theres no response he's probably busy.
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Old 08-15-2018, 12:39 AM   #22
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Update 8/14. Gave Rob a call after he requested I call back while he's in the office this evening to make sure what place I am currently at in the queue. Went to voice mail, left a message. I'll call back in about two hours if theres no response he's probably busy.
Update: Got off the phone with Rob earlier, Im 4th in queue and according to him I should be seeing the kit sometime next week or the following week. Decided to refrain from withdrawing myself from the queue and asking for a refund since Im already this close. I told him Id check back in two weeks if theres no word from him, just as a reminder.

Welp, couple more weeks of waiting and I'll finally get to update on the quality and workmanship on the kit. Hell of a long wait.
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Old 08-16-2018, 09:47 AM   #23
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Update: Got off the phone with Rob earlier, Im 4th in queue and according to him I should be seeing the kit sometime next week or the following week. Decided to refrain from withdrawing myself from the queue and asking for a refund since Im already this close. I told him Id check back in two weeks if theres no word from him, just as a reminder.

Welp, couple more weeks of waiting and I'll finally get to update on the quality and workmanship on the kit. Hell of a long wait.

This all sounds WAY to familiar. Honestly if i had to do it again i would just pay the extra $400.00 for the unpainted brand new ones from ECS and find a local place to powder-coat it.
I hope this thread acts as a warning.
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Old 08-16-2018, 07:34 PM   #24
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This all sounds WAY to familiar. Honestly if i had to do it again i would just pay the extra $400.00 for the unpainted brand new ones from ECS and find a local place to powder-coat it.
I hope this thread acts as a warning.
Are those for the front calipers only?

Wait time alone would probably deter a lot of folks from ordering these. I was initially pumped Id be getting some sick brakes, along with supporting a fellow enthusiast. But thats all dwindled down to " I just want the shit I paid for already" lol.
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Old 08-17-2018, 12:54 AM   #25
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Update: Got off the phone with Rob earlier, Im 4th in queue and according to him I should be seeing the kit sometime next week or the following week. Decided to refrain from withdrawing myself from the queue and asking for a refund since Im already this close. I told him Id check back in two weeks if theres no word from him, just as a reminder.

Welp, couple more weeks of waiting and I'll finally get to update on the quality and workmanship on the kit. Hell of a long wait.
I totally understand how you feel but I have watched other enthusiast startups go through the same growing pains over the years. They put something out that gets popular quick and they become a victim of their own success because they don't have the capacity to deliver the product and hiring folks would shoot the cost way out there. Anyway, I was quite happy with my set and the wait was worth it, though agonizing.


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Old 08-17-2018, 05:59 PM   #26
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I totally understand how you feel but I have watched other enthusiast startups go through the same growing pains over the years. They put something out that gets popular quick and they become a victim of their own success because they don't have the capacity to deliver the product and hiring folks would shoot the cost way out there. Anyway, I was quite happy with my set and the wait was worth it, though agonizing.
Yeah cant really blame him, he's had to start having his son help out as well since he's so backed up apparently.

Looks great, digging the wheels. Which adapter kit are you using in the back? The one I'll be ordering for my rears doesnt have that little e-brake attachment.
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