Sorry man, I respectfully have to disagree with this post. Fact of the matter is we are in this age of instant and when a company says something is in stock and ready to ship, as well as having the mantra of small company, customer first satisfaction and service, updates or delays in shipping, whatever the cause need to be communicated. Not to mention the whole Internet age deal makes companies ultra competitive and having or not having the ability to produce when promised could be the difference when establishing a new client or even retaining current clientele.
I am going to have to side with the OP here. I ordered my intake the first day of the "pre" Black Friday sale, which I believe started the week BEFORE Black Friday. I was honestly expecting something "in stock", "ready to ship" and located less then a state away to have arrived well before the thanksgiving holiday/black Friday shutdown... It didn't, and when I called to inquire I will say they very courteous and first rate, but offered nothing else in wake of service.
Opposite end of the spectrum, I placed a $30 with one tuning co. for my badges after getting tuned and there was a mixup at their distribution. I was promptly shipped these items overnight and sent another "goodies" bag, that was in no way expected, but very much appreciated, along with a very nice PM explaining the mix up from said co. representative. That's service and something that will resonate with consumers for a long time.
To put this all into perspective, during this so called "crazy holiday vice hold" on shipping and communications, I've decided on, paid for and received a $6.5k engagement ring and have been pre-approved for a mortgage. Makes a simple, "hey we're back ordered on filters" it will be a few days email look like small potatoes.. No?
Anyway back to "this day and age." I really have no room for incompetence and I may think twice about ordering from particular companies and have no probem swiping away for others... Just my two pennies and a slight vent from a supply chain management guy.
