PSA: Don't buy extended warranty from a dealership, if that dealership is a different brand than your vehicle.
So I bought my vehicle from a Toyota dealership, cause I got a pretty good deal on it. I ended up buying the extended warranty, because the guy told me that I could take it to any VW dealership. He gave me a tip that if I call in to the extended warranty and told them that they don't have a VW technician there and that I'd prefer to take it to a VW near me, I could do that.
So yesterday, I called the extended warranty, and they told me that I could take it to a VW, if the Toyota dealership is notified and agrees to sublet the vehicle to a VW dealership to handle the repair. I called the Toyota dealership to tell them the situation, and that I would prefer to take it to a VW dealership near me, then to get it towed to the Toyota dealership 30 miles away. They tried to forward me to an advisor who usually knows how to take care of this situation.
That advisor never picked up, nor returned my calls. Every other advisor I got transfered to, kept telling me NO, I had to get it towed there first to see if they can fix it or not. If not, they will get it transferred to a VW who can work on it. So I said fine, send me a tow truck, which was covered under warranty to take back to the Toyota dealership. The tow truck guy gets here and tells me the exact same thing. Try to get them to let me take it to VW dealership because what I'm about to explain, is what he told me will happen.
I get there, thinking it was going to be okay, because I can use my warranty coverage for a rental up to 5 days. When I get there, the advisor tells me that I have to wait until they run a diagnostic to see if the repair will be covered. If I am covered for the repair, I am covered for the rental. She then tells me, that she probably won't know if it will be covered until today, or Monday.
So I ask her, WTF do I do? Because I am now 30 miles away from home, you won't cover my rental, and you won't know if I will be covered until tomorrow or Monday? WTF? So she speaks to her foreman, and gets the diagnostic schedule moved up.
I wait for 4 hours...and she had the fucking nerve, to tell me that they ran the diagnostic, and don't know what the fault code means. So now she must get it over to a VW dealership. She still can't guarantee that I will be covered or not until VW checks it out....which she won't know until Monday.
I was PISSED. I asked them why the fuck didn't they just allow me to take it straight to VW in the first place, and then they started pointing fingers, saying that advisors should have agreed to sublet to a VW in the first place. Sadly, I forgot the name of the people that I spoke with.
They eventually agreed to get me into a rental and agreed to cover it if my repair is covered. But man, what a waste of fucking time.
