okay now im salty because someone from work annoyed me so now im annoyed with everything including ECS use of shipping terms.
Every item on my order says "If bought now, Ships same day". And all have the Green Check Mark saying Stock Available.
Fast forward to today and the the order has moved from Picking(yesterday, day of order) to picked. (Which by there terms means its fully picked and awaiting a shipping label to be printed).
The expected ship date on my current order summary still shows Yesterday June 13th as the ship date. And now 2 of the items Which still have the definition of "If bought now, ships same day" Have a little green check-mark with a blue line next to it and the words "Stock Available"
If you click on the green check mark and blue line it says "this item is in transit to ECS tuning and should be available the next business day".
I get that shit happens but for ECS being such a big boy company you think they would keep their terms in line. You can not say something is available and ready to ship the same day to someone if you dont even have it. And you should also update your Expected ship dates on peoples orders when the day has already passed and you havent shipped it.
I dont care that it will take 5 or 7 days with the free shipping i Care because if i paid for the expedited shipping like you keep pushing on people who complain about shipping times you still wouldn't have shipped it out since you didn't even have some of the items in stock even though you said it was Available and would ship that day when i ordered them.
Change your terms and how you use them. Don't say you will ship something the same day if you cant even keep a live count of the item and will try your best to do it. Trying doesn't mean anything in business, If you are going to make a black and white statement of "If bought now, ships same day" You HAVE to ship it the same day you cant tip toe around that meaning that doesn't have a double meaning or a implied meaning.
If you need to have something else because you cant guarantee you will meet your own promise write "If bought now, should ship same day" Adding in that one word of "should" really opens you guys up for a lot less annoyed people.