Normally I use a private mechanic on my VWs and he's terrific. The extended warranty was about to expire on my 2013 Wolfsburg GTI, so I took it to him for a check, in case there was anything I should get the dealer to fix before the time ran out.
I already knew I needed a window switch but he also suggested having them check oil leak issue possibly related to oil he saw on turbo cut ff valve.
So I take it to the dealer, who comes up with $2K in stuff that the warranty inspector then turns down (e.g. waste gate solenoid, breather valve, timing cover, vacuum pump).
I asked the service guy to test drive my car due to the rough idle, thinking this would help with the campaign to prove the oil leak to the warranty people.
He reported back that it was really hard to shift, car rolls when clutch is depressed. They took it apart after said test drive and stated that a spring in the assembly broke just at the time he was driving it. Hmmm. I found that very strange since the clutch and shifting seemed perfectly fine until they had it. I am a middle aged woman who likes driving a manual transmission, not a teenage hot-rodder. My car has less than 34K miles on it.
I went over there on Friday to raise a stink with the service manager, who was kind of unpleasant, but also said she would contact a higher person at warranty company to try and get those covered as well as asking VW to cover part of the clutch repair.
Now the oil repairs have all been approved and VW will cover 50% of the clutch replacement.
I can't prove they somehow broke my clutch but I can't dismiss the possibility.
I am assuming that in order to get this $ from VW I have to get the repair done at the dealer. If VW would pay the mechanic, I would rather have the dealer do the warranty work and bring it to my VW mechanic for the clutch....if I can even drive the car now. (Literally stuff has been taken apart but should I make them put back together and leave?)
I don't exactly want them to know before they do all the warranty repairs that I would rather take the car away from them after that...so I also do not want to even ask them if VW will pay my mechanic instead of them in case they decide to break something else for me.
The whole clutch story sounds fishy, like they created a need for more repairs since they got the warranty to pay for the other stuff and I was not coughing up any money myself. I am on Covid unemployment so do not have a bunch of cash lying around!
I am so mad and don't know what to do!!!!!!
I already knew I needed a window switch but he also suggested having them check oil leak issue possibly related to oil he saw on turbo cut ff valve.
So I take it to the dealer, who comes up with $2K in stuff that the warranty inspector then turns down (e.g. waste gate solenoid, breather valve, timing cover, vacuum pump).
I asked the service guy to test drive my car due to the rough idle, thinking this would help with the campaign to prove the oil leak to the warranty people.
He reported back that it was really hard to shift, car rolls when clutch is depressed. They took it apart after said test drive and stated that a spring in the assembly broke just at the time he was driving it. Hmmm. I found that very strange since the clutch and shifting seemed perfectly fine until they had it. I am a middle aged woman who likes driving a manual transmission, not a teenage hot-rodder. My car has less than 34K miles on it.
I went over there on Friday to raise a stink with the service manager, who was kind of unpleasant, but also said she would contact a higher person at warranty company to try and get those covered as well as asking VW to cover part of the clutch repair.
Now the oil repairs have all been approved and VW will cover 50% of the clutch replacement.
I can't prove they somehow broke my clutch but I can't dismiss the possibility.
I am assuming that in order to get this $ from VW I have to get the repair done at the dealer. If VW would pay the mechanic, I would rather have the dealer do the warranty work and bring it to my VW mechanic for the clutch....if I can even drive the car now. (Literally stuff has been taken apart but should I make them put back together and leave?)
I don't exactly want them to know before they do all the warranty repairs that I would rather take the car away from them after that...so I also do not want to even ask them if VW will pay my mechanic instead of them in case they decide to break something else for me.
The whole clutch story sounds fishy, like they created a need for more repairs since they got the warranty to pay for the other stuff and I was not coughing up any money myself. I am on Covid unemployment so do not have a bunch of cash lying around!
I am so mad and don't know what to do!!!!!!
Got a chuckle out of that , but so true.