I just placed an order online for a Neuspeed P-flo intake with MJM Autoaus, and then found bad reviews of the shop after the fact....now I am a little bit worried that I wound get my product within 3-5 days even though I live in Tyler, Texas...has anybody here ordered from them, and have major issues?
I ordered the Neuspeed P-flo from them last year and got the intake in a week or so. I see that their customer service is still piss poor. I don't think they are scam artists or anything, they just have a complete lack of communication, update, or customer service.
I wrote a thread on them in these forums somewhere.....Edit - found it below:
I'm actually in the middle of a transaction with these guys. I'll try to be objective as I can. I ordered a set of Eibach sway bars on Saturday 9/22. I called in yesterday (Monday 9/24) to confirm my order.
Spoke with Jenny who is listed as the 'Customer Service Manager' on their website. She wasn't rude, wasn't friendly, but did take my call and my concern. Told me she would check with the warehouse guys and have Eibach drop ship them to me. Said she'd call me back yesterday but never did. I called this morning to follow up again, and she said she'd check again and call me back. Again, no call back, however I did recieve an email confirming an order for Ryan Lee in Utah (who is NOT me, BTW) and I immediately respond to their email asking if they sent my order to the wrong person/address or if they sent the confirmation email to the wrong person. This is from Juan (who is the owner and is on AIM if you want to ping him with your questions - JuanatMJM).
So Juan then responds to let me know that he emailed the wrong recipient of the confirmation email. So with no call back from Jenny, I call them AGAIN (3rd time in two days) and spoke with Chris. He was very helpful and checked on my order and made sure that it was ordered to be drop shipped from Eibach. I felt better after speaking with him and then I get an email confirming my order was in transit/processing, but there was no tracking number, so I emailed them to request it. I wait maybe less than an hour after my email and IM Juan who mentioned he will be providing the tracking number later this evening, so I'll see how that goes.
I did not read any reviews on these guys prior to ordering as I was desperate to get a pair of sway bars quick for my install next week and autoanything.com cancelled my Whiteline sway bars after 3 days in processing. I actually did research on them after my IM conversation with Juan the owner and wow, they were NOT good, but I didn't cancel my order and still am giving them a shot to fulfill it.
Overall, the service is not ideal, probably like a 6-7 out of 10 (especially with they way they respond on forums to their customers), however their pricing is 10 out of 10 and perhaps they get so much business that they dont' have enough manpower to provide the type of customer support that we're use to and come to expect with other vendors.
If you expect regular updates, speedy processing, and an accomdating or courteous tone from them, then this is not the place to go.
If you want cheap prices, curt but vague responses (they tell their customers 'they'll get to them shortly', but what does that even mean? To me, shortly means, same day and even within a few hours, to them it could mean 1 or 2 days), and you are ok with ambiguity, then by all means order from them. I don't think they're out to screw anyone over, I think they just want to process all their orders in a timely manner and do not want to waste time with updates or call backs to their customers.
My advice to them if they're listening:
1. Have your Customer Service manager take a customer service class, perhaps all five of their employees on their website could use some more training.
2. Regularly update your customers with SPECIFIC information on their orders.
3. Maybe hire another body or two to help out with online orders.
4. Stop responding to complaint threads from their customers and trying to justify why MJM Autohaus did not do anything wrong, and stop with the smart ass responses (I think everyone can identify the tone of their emails, whether they say so or not). This is by far my biggest gripe with them, even though it's not me they respond to. Regardless of what they may think, the way they choose to respond to issues leaves MUCH to be desired and that is something that should be worked on.
5. Keep your low prices!
__________________