UPDATE: How these people are still in business is beyond me.
I have been riding on my stage 1 tune with a downpipe for the entire summer. I had traffic court yesterday morning in walnut creek, figured I'd hop over to Berkeley to get updated to stage 2 real quick. I once made an appointment to come in about 2 months back, nd i CONFIRMED that there was no labor charge, they just hook up the Revo cable and let it sit for a half hour or so.
Well, I call, they say they can do it (this is at 9am right when they open), so I drive over and get there in ten minutes. Tell them I'm the one that called and they get started on a work order. Counter-guy (CG from here) tells me the Revo charge and labor. WHAT? Oh yea, its a minimum half hour, possible hour or two. WHATTHEFUCK FOR? CG: well, we drive it, test it, check everything. Me: well, i dont want you to do any of that, just the flash thanks. CG: sorry we can't do that.
OK, this is bogus. Tomas doesn't charge any labor. I told them this and they gave me a blank look like they didnt care. I called Tomas and explained all this, they said their Revo cable is broken, but when they get it back they'll give me a discounted flash and free labor for my trouble (since I live so "far" away). I explained this to CG and company, even offered to pay $20 labor since I was already there. They declined.
In summation, if I could rename the title of this thread, I would go with:
DO NOT EVER GO TO GRIFFIN MOTORWERKES!!
I tried to stay away from personal attacks but this is ridiculous. They are arrogant assholes that want the quick bucks from unsuspecting customers. The only reason I went there for stage 2 is because I have the unfortunate customer history of getting stage 1 done there, and would like to keep my cars history in one location. If Tomas had been on the SPX locater when I got stage 1, I would have gone there. I will definitely be going to Tomas for anything Revo, or something that 034 cannot take care of.
Revo NEEDS to drop them as an installer. They make me regret going the Revo route, hopefully Tomas can reassure me that this was the right choice. I will be forwarding this to Revo HQ, the Revo rep here, Griffin, and anyone else I think needs to read it.
EDIT: In addition to the bogus labor and them going back on what they've told me earlier (I even have an email from them offering a completely free flash after my review from before), I'm upset over the lost time driving out, the extra gas, and everything that goes along with a wasted two hours sitting in traffic going to work late. They didn't apologize for misleading me and couldn't give two craps that I was going to take my business elsewhere. RRRRR. I'm getting worked up just typing all this out.
