Who is "us"?Or us.![]()
"us", from him, is this company at this link hereWho is "us"?
What the hell is going on with ECS lately? I have been without a VW for ~7 years and just bought a used JSW.
I ordered a bunch of stuff from them and one of the packages came in absolutely DESTROYED with a couple of items missing. I have been trying to reach them via email, phone, and chat since Thursday and:
1) They don't respond to emails
2) They don't have a way to actually reach customer service via phone anymore, it just plays a recorded message directing you to the website
3) Chat for customer service just goes unanswered.
Does anyone even work there outside of the warehouse anymore? Had I known that they had turned into such a steaming pile of crap, I'd never have spent my money with them.
There is a facebook group you may be interested in joining.
Sorry to hear this. There is a facebook group to collectively hate on ECS where some of their people try to help cases like this, maybe you can try there with your story. Pics help for sure.What the hell is going on with ECS lately? I have been without a VW for ~7 years and just bought a used JSW.
I ordered a bunch of stuff from them and one of the packages came in absolutely DESTROYED with a couple of items missing. I have been trying to reach them via email, phone, and chat since Thursday and:
1) They don't respond to emails
2) They don't have a way to actually reach customer service via phone anymore, it just plays a recorded message directing you to the website
3) Chat for customer service just goes unanswered.
Does anyone even work there outside of the warehouse anymore? Had I known that they had turned into such a steaming pile of crap, I'd never have spent my money with them.